Many people know that brokers can often secure a moving job for less money. However, finding a reliable broker who uses good carriers, sizes the job correctly, and genuinely cares about your move can be challenging.
The term "broker" often has a bad reputation in the moving industry. There are many bad brokers, just as there are bad carriers, even those associated with major van lines. The goal is to find one of the few "good brokers" who can provide a cost-effective yet well-executed move.
Here are some guidelines to help you distinguish between bad and good brokers:
Identifying a Bad Broker:
- Large Pickup Window: Offers a pickup window of more than two days.
- No Bill of Lading (BOL): Does not provide a BOL at the time of booking.
- High-Pressure Tactics: Uses aggressive sales tactics.
- Discount-Based Pricing: Focuses on discounts to lure customers.
- Lack of Transparency: Refuses or fails to disclose carrier options for your route.
- Suspicious Payment Methods: Requires a deposit through non-credit card methods like Zelle, Venmo, or wire transfers.
Characteristics of a Good Broker:
- Tight Pickup Window: Offers a tight pickup window, possibly even a one-day window at a premium.
- Bill of Lading (BOL): Provides a BOL at the time of booking.
- Consultative Selling Approach: Uses a consultative and informative selling approach.
- Factual Pricing Format: Offers transparent pricing without "same-day" discounts.
- Transparency: Can discuss carrier options easily and without hesitation. They might need to check with their dispatch or operations team but can provide clear answers.
- Multiple Payment Options: Accepts various payment methods, especially credit or debit cards, indicating they have a merchant account.
Use your instincts and common sense. Don't get so focused on the price that you overlook red flags. Ensuring you choose the right broker can save you stress and money in the long run.